Your AI
Customer Support Rep

AI-powered customer support across every channel — with RAG knowledge bases, smart ticket management, and instant escalation.

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What It Does

Core Capabilities

Everything your AI Customer Support Rep handles out of the box — with room to grow.

RAG Knowledge Base

Builds and maintains a Retrieval-Augmented Generation knowledge base from your docs, help articles, and past tickets. Answers questions with accurate, sourced responses.

Multi-Channel Support

Handles support across Intercom, Zendesk, Crisp, email, WhatsApp, and Telegram — all from a unified AI agent with consistent responses.

Ticket Management

Auto-categorizes, prioritizes, and routes tickets. Handles routine inquiries autonomously and escalates complex issues to human agents.

Smart Escalation

Detects frustrated customers, complex technical issues, and VIP accounts. Escalates with full context and suggested resolutions to the right team.

Self-Service Portal

Builds and maintains a self-service help center with searchable articles, video tutorials, and interactive troubleshooting guides.

Analytics & Insights

Tracks resolution times, satisfaction scores, common issues, and ticket volume trends. Identifies opportunities to reduce support load.

How It Works

From Setup to Results

Get your AI Customer Support Rep working in minutes, not days.

1

Import Your Knowledge

Upload help docs, FAQs, product manuals, and past ticket data. Your support rep builds a RAG knowledge base from all sources.

2

Connect Channels

Link Intercom, Zendesk, Crisp, email, WhatsApp, or Telegram. Your support rep monitors all channels simultaneously.

3

Set Rules & Escalation

Define auto-response rules, escalation criteria, VIP customer lists, and SLA targets for different ticket categories.

4

Monitor & Improve

Review response quality, track satisfaction scores, and let your support rep continuously improve its knowledge base from new tickets.

Use Cases

Real-World Scenarios

See what your AI Customer Support Rep can accomplish — and imagine what's next.

Intelligent Ticket Triage

Automatically categorizes incoming tickets by urgency and topic, routes to specialists, and provides instant responses for common issues.

"We got 150 new tickets overnight. Categorize by urgency, identify billing vs technical issues, auto-respond to password resets, and escalate anything mentioning 'data loss' or 'security'."
ZendeskZendeskFreshdeskFreshdeskIntercomIntercom

Multilingual Support Scaling

Provides customer support in 15+ languages with cultural context and escalates complex issues to native speakers.

"Handle our Spanish, French, and German tickets today. Translate responses naturally, understand cultural context, and flag any legal or compliance questions for native speaker review."
ZendeskZendeskGoogle TranslateLiveChat

Proactive Issue Resolution

Monitors system health and proactively reaches out to affected customers before they report issues.

"Our payment processor had a 15-minute outage. Identify all customers who experienced failed transactions, send proactive apology emails, and offer account credits where appropriate."
StripeStripeMailgunDatadogDatadog

Knowledge Base Optimization

Analyzes common questions to identify content gaps and automatically updates help documentation to reduce ticket volume.

"Analyze last month's 500 tickets. Find the top 20 questions not covered in our help docs. Write new articles and update existing ones to reduce repetitive inquiries."
NotionNotionGitBookHelp Scout

Escalation Path Management

Identifies when issues require specialist intervention and seamlessly hands off complex problems with full context.

"This customer's data sync has been failing for 3 days. I've tried basic troubleshooting. Escalate to engineering with full diagnostic info and customer context."
JiraJiraSlackSlackLinearLinear

Customer Health Monitoring

Tracks customer satisfaction metrics and identifies at-risk accounts for proactive retention efforts.

"Monitor our Enterprise customers' support interactions. Flag accounts with multiple tickets, low satisfaction scores, or complaints. Create retention intervention plans."
ChurnZeroGainsightMixpanelMixpanel

Tools & Integrations

Works With Your Stack

Your AI Customer Support Rep connects to these tools out of the box — plus any service with an API.

ZendeskZendesk
IntercomIntercom
FreshdeskFreshdesk
CrispCrisp
SlackSlack
Help ScoutHelp Scout
LiveChatLiveChat
TidioTidio
OlarkOlark
KayakoKayako
HelpshiftHelpshift
UserVoiceUserVoice
AircallAircall
Five9Five9
GladlyGladly

FAQ

Frequently Asked Questions

What is a RAG knowledge base and how does it work?
RAG (Retrieval-Augmented Generation) combines your company's knowledge base with AI language models. When a customer asks a question, the system retrieves the most relevant documents from your help articles, product docs, and past tickets, then generates an accurate response grounded in your actual information — not hallucinated content.
Which support platforms does Emika integrate with?
Emika integrates with Intercom, Zendesk, Crisp, Freshdesk, WhatsApp Business, Telegram, email (Gmail/Outlook), and Slack. It monitors all channels simultaneously and maintains consistent responses across platforms.
How does the AI handle escalation to human agents?
The AI detects escalation triggers including frustrated tone, complex technical issues, VIP customers, and topics outside its confidence threshold. When escalating, it provides the human agent with full conversation history, customer context, attempted solutions, and suggested next steps.
Can the AI process refunds and account changes?
Yes, with your permission. You define rules like "auto-refund orders under $50" or "reset passwords for verified accounts." The AI executes these actions by connecting to Stripe, Shopify, or your internal APIs, logging every action for audit.
How accurate are the AI's responses?
Emika uses RAG to ground responses in your actual documentation, achieving 90%+ accuracy on questions covered by your knowledge base. It clearly indicates when it's unsure and escalates to humans rather than guessing.
Can the AI support rep work alongside my existing support team?
Absolutely. It handles Tier 1 inquiries autonomously (password resets, order status, FAQs), reducing ticket volume by 60-80%. Complex issues are escalated to your human team with full context. It also assists agents by suggesting responses and pulling relevant docs.

Ready When You Are

One click. No credit card. No setup.
Your AI Customer Support Rep is live in under 60 seconds — and it's already waiting for its first task.

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